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Returns Policy

Returned Goods

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund.

All unwanted goods will be subject to a handling charge.

We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods.

This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days.

Limitation of Liability

We accept no liability for consequential damage, loss or personal injury (except where this has been caused by our negligence) of any kind as a result of the use of any goods sold by us. Nor can we undertake to bear the cost of any work involved in refitting a new or repaired part.

Faulty Goods

If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of no more than the purchase price.

We cannot be held liable for any additional costs that may be incurred.

Simply return it to us at the following address.

West Lancs Auto Electrics Retail Ltd
Crossley House Ind. Est.
Leyland Rd.
01772 369119

Please note that we will refund the cost of postage up to but not more than the original postage amount.

This applies to faulty goods only.

We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.

Customer Information